---
title: The Pitchmark Group Help Centre
description: Help and support from The Pitchmark Group, including delivery information, returns, product advice, football pitch marking guidance, lawn care support, trade enquiries, and frequently asked questions.
---

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The Pitchmark Group

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### [Delivery & Tracking Help with delivery times, tracking information, dispatch updates, and shipping queries.](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking?hsLang=en-gb)

- [How do I track my order?](https://help.thepitchmarkgroup.com/knowledge-base/how-do-i-track-my-order?hsLang=en-gb)
- [Do you offer next day delivery?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/do-you-offer-next-day-delivery?hsLang=en-gb)
- [How much is delivery?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/how-much-is-delivery?hsLang=en-gb)
- [Can I collect my order?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/can-i-collect-my-order?hsLang=en-gb)
- [Do you deliver to Northern Ireland, the Highlands, Islands, or remote areas?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/do-you-deliver-to-northern-ireland-the-highlands-islands-or-remote-areas?hsLang=en-gb)

[See more](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking?hsLang=en-gb)

### [Orders & Payments Information about placing orders, changing existing orders, payment queries, and account-related support.](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments?hsLang=en-gb)

- [Can I change or cancel my order?](https://help.thepitchmarkgroup.com/knowledge-base/can-i-change-or-cancel-my-order?hsLang=en-gb)
- [Can I get a VAT invoice?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/can-i-get-a-vat-invoice?hsLang=en-gb)
- [Is this product in stock?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/is-this-product-in-stock?hsLang=en-gb)
- [Can I order over the phone?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/can-i-order-over-the-phone?hsLang=en-gb)
- [What payment methods do you accept?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/what-payment-methods-do-you-accept?hsLang=en-gb)

[See more](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments?hsLang=en-gb)

### [Returns, Damages & Issues Help with returns, damaged or faulty items, missing products, and resolving order issues.](https://help.thepitchmarkgroup.com/knowledge-base/returns-damages-issues?hsLang=en-gb)

- [What is your returns policy?](https://help.thepitchmarkgroup.com/knowledge-base/what-is-your-returns-policy?hsLang=en-gb)
- [What should I do if my item arrives damaged?](https://help.thepitchmarkgroup.com/knowledge-base/what-should-i-do-if-my-item-arrives-damaged?hsLang=en-gb)
- [What if I ordered the wrong item?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/what-if-i-ordered-the-wrong-item?hsLang=en-gb)
- [How long do refunds take?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/how-long-do-refunds-take?hsLang=en-gb)
- [What should I do if items are missing from my order?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/what-should-i-do-if-items-are-missing-from-my-order?hsLang=en-gb)

[See more](https://help.thepitchmarkgroup.com/knowledge-base/returns-damages-issues?hsLang=en-gb)

### [Trade & Bulk Orders Information about bulk discounts, larger orders, trade enquiries, and business account support.](https://help.thepitchmarkgroup.com/knowledge-base/trade-bulk-orders?hsLang=en-gb)

- [Do you offer bulk discounts?](https://help.thepitchmarkgroup.com/knowledge-base/do-you-offer-bulk-discounts?hsLang=en-gb)
- [Do you offer trade accounts?](https://help.thepitchmarkgroup.com/knowledge-base/do-you-offer-trade-accounts?hsLang=en-gb)
- [Can you quote for large areas or projects?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/can-you-quote-for-large-areas-or-projects?hsLang=en-gb)
- [Do schools and sports clubs qualify for trade accounts?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/do-schools-and-sports-clubs-qualify-for-trade-accounts?hsLang=en-gb)
- [Can I order by pallet quantity?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/can-i-order-by-pallet-quantity?hsLang=en-gb)

[See more](https://help.thepitchmarkgroup.com/knowledge-base/trade-bulk-orders?hsLang=en-gb)

### [Product Advice Guidance on choosing suitable products and finding the right solution for your project or requirements.](https://help.thepitchmarkgroup.com/knowledge-base/product-advice?hsLang=en-gb)

- [Can you help me choose the right product?](https://help.thepitchmarkgroup.com/knowledge-base/can-you-help-me-choose-the-right-product?hsLang=en-gb)
- [Which grass seed should I choose?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/which-grass-seed-should-i-choose?hsLang=en-gb)
- [Which fertiliser should I use?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/which-fertiliser-should-i-use?hsLang=en-gb)
- [How much fertiliser do I need?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/how-much-fertiliser-do-i-need?hsLang=en-gb)
- [What is the best product for moss?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/what-is-the-best-product-for-moss?hsLang=en-gb)

[See more](https://help.thepitchmarkgroup.com/knowledge-base/product-advice?hsLang=en-gb)

### [Sports & Line Marking Guidance on football pitch marking, line marking paint, sports turf maintenance, goalmouth repairs, and related sports surface products.](https://help.thepitchmarkgroup.com/knowledge-base/sports-line-marking?hsLang=en-gb)

- [How to mark a football pitch](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/how-to-mark-a-football-pitch?hsLang=en-gb)
- [What paint should I use for line marking?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/what-paint-should-i-use-for-line-marking?hsLang=en-gb)
- [How do I repair worn goalmouths?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/how-do-i-repair-worn-goalmouths?hsLang=en-gb)
- [How much line marking paint do I need?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/how-much-line-marking-paint-do-i-need?hsLang=en-gb)
- [How often should pitches be marked?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/how-often-should-pitches-be-marked?hsLang=en-gb)

[See more](https://help.thepitchmarkgroup.com/knowledge-base/sports-line-marking?hsLang=en-gb)

### [Professional-Use Products Information about professional-use products, restricted items, and support limitations relating to regulated products.](https://help.thepitchmarkgroup.com/knowledge-base/professional-use-products?hsLang=en-gb)

- [What does professional-use only mean?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/what-does-professional-use-only-mean?hsLang=en-gb)
- [Do I need certification to buy certain products?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/do-i-need-certification-to-buy-certain-products?hsLang=en-gb)
- [Do you provide advice on professional-use chemicals?](https://help.thepitchmarkgroup.com/knowledge-base/do-you-provide-advice-on-professional-use-chemicals?hsLang=en-gb)

[See more](https://help.thepitchmarkgroup.com/knowledge-base/professional-use-products?hsLang=en-gb)

[![](https://help.thepitchmarkgroup.com/hs-fs/hubfs/The-Pitchmark-Group-White.png?width=250&height=127&name=The-Pitchmark-Group-White.png)](http://thepitchmarkgroup.com)

Unit 108, Longmead Road, Emersons Green

Bristol, UK, BS16 7FG

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