--- title: Can I change or cancel my order? description: Find out how to request changes or cancellations to your order before dispatch. --- [Skip to content](https://help.thepitchmarkgroup.com/knowledge-base/can-i-change-or-cancel-my-order#main-content) The Pitchmark Group Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [The Pitchmark Group Help Centre](https://help.thepitchmarkgroup.com/knowledge-base?hsLang=en-gb) 2. [Orders & Payments](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments?hsLang=en-gb) 3. [Order Changes](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments?hsLang=en-gb#order-changes) # Can I change or cancel my order? ## Information about making changes to existing orders. If your order has not yet been dispatched, we may be able to make changes or cancel it. Because orders are processed quickly, please contact us as soon as possible with: \- Your order number \- The email address used at checkout \- The change you would like to make We may be able to help with changes such as updating the delivery address, changing quantities, correcting product choices, or cancelling an order before it is dispatched. If the order has already been dispatched, we may not be able to stop or change the delivery. In that case, we will advise you on the next available options, such as returning the item if eligible. Please do not place a second order to correct a mistake unless we have advised you to do so, as this may result in duplicate orders being processed. - [Delivery & Tracking](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking?hsLang=en-gb#main-content) - [Order Tracking](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking?hsLang=en-gb#order-tracking) - [Delivery Times](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking?hsLang=en-gb#delivery-times) - [Failed Deliveries](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking?hsLang=en-gb#failed-deliveries) - [Delivery Charges](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking?hsLang=en-gb#delivery-charges) - [Collection](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking?hsLang=en-gb#collection) - [Delivery Instructions](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking?hsLang=en-gb#delivery-instructions) - [Partial Deliveries](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking?hsLang=en-gb#partial-deliveries) - [Delivery Locations](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking?hsLang=en-gb#delivery-locations) - [Orders & Payments](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments?hsLang=en-gb#main-content) - [Order Changes](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments?hsLang=en-gb#order-changes) - [Purchase Orders](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments?hsLang=en-gb#purchase-orders) - [VAT Invoices](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments?hsLang=en-gb#vat-invoices) - [Stock Availability](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments?hsLang=en-gb#stock-availability) - [Placing Orders](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments?hsLang=en-gb#placing-orders) - [Order Confirmation](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments?hsLang=en-gb#order-confirmation) - [Order Issues](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments?hsLang=en-gb#order-issues) - [Payments](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments?hsLang=en-gb#payments) - [Returns, Damages & Issues](https://help.thepitchmarkgroup.com/knowledge-base/returns-damages-issues?hsLang=en-gb#main-content) - [Returns](https://help.thepitchmarkgroup.com/knowledge-base/returns-damages-issues?hsLang=en-gb#returns) - [Damaged Items](https://help.thepitchmarkgroup.com/knowledge-base/returns-damages-issues?hsLang=en-gb#damaged-items) - [Refunds](https://help.thepitchmarkgroup.com/knowledge-base/returns-damages-issues?hsLang=en-gb#refunds) - [Missing Items](https://help.thepitchmarkgroup.com/knowledge-base/returns-damages-issues?hsLang=en-gb#missing-items) - [Wrong Item Ordered](https://help.thepitchmarkgroup.com/knowledge-base/returns-damages-issues?hsLang=en-gb#wrong-item-ordered) - [Pallet Returns](https://help.thepitchmarkgroup.com/knowledge-base/returns-damages-issues?hsLang=en-gb#pallet-returns) - [Trade & Bulk Orders](https://help.thepitchmarkgroup.com/knowledge-base/trade-bulk-orders?hsLang=en-gb#main-content) - [Bulk Orders](https://help.thepitchmarkgroup.com/knowledge-base/trade-bulk-orders?hsLang=en-gb#bulk-orders) - [Trade Accounts](https://help.thepitchmarkgroup.com/knowledge-base/trade-bulk-orders?hsLang=en-gb#trade-accounts) - [Quotes](https://help.thepitchmarkgroup.com/knowledge-base/trade-bulk-orders?hsLang=en-gb#quotes) - [Pallet Orders](https://help.thepitchmarkgroup.com/knowledge-base/trade-bulk-orders?hsLang=en-gb#pallet-orders) - [Product Advice](https://help.thepitchmarkgroup.com/knowledge-base/product-advice?hsLang=en-gb#main-content) - [Product Selection](https://help.thepitchmarkgroup.com/knowledge-base/product-advice?hsLang=en-gb#product-selection) - [Moss & Lawn Problems](https://help.thepitchmarkgroup.com/knowledge-base/product-advice?hsLang=en-gb#moss-lawn-problems) - [Seasonal Advice](https://help.thepitchmarkgroup.com/knowledge-base/product-advice?hsLang=en-gb#seasonal-advice) - [Weather & Application](https://help.thepitchmarkgroup.com/knowledge-base/product-advice?hsLang=en-gb#weather-application) - [Grass Seed](https://help.thepitchmarkgroup.com/knowledge-base/product-advice?hsLang=en-gb#grass-seed) - [Fertiliser](https://help.thepitchmarkgroup.com/knowledge-base/product-advice?hsLang=en-gb#fertiliser) - [Lawn Renovation](https://help.thepitchmarkgroup.com/knowledge-base/product-advice?hsLang=en-gb#lawn-renovation) - [Coverage & Calculations](https://help.thepitchmarkgroup.com/knowledge-base/product-advice?hsLang=en-gb#coverage-calculations) - [Safety & Suitability](https://help.thepitchmarkgroup.com/knowledge-base/product-advice?hsLang=en-gb#safety-suitability) - [Sports & Line Marking](https://help.thepitchmarkgroup.com/knowledge-base/sports-line-marking?hsLang=en-gb#main-content) - [Football Pitch Marking](https://help.thepitchmarkgroup.com/knowledge-base/sports-line-marking?hsLang=en-gb#football-pitch-marking) - [Pitch Maintenance](https://help.thepitchmarkgroup.com/knowledge-base/sports-line-marking?hsLang=en-gb#pitch-maintenance) - [Line Marking Paint](https://help.thepitchmarkgroup.com/knowledge-base/sports-line-marking?hsLang=en-gb#line-marking-paint) - [Professional-Use Products](https://help.thepitchmarkgroup.com/knowledge-base/professional-use-products?hsLang=en-gb#main-content) - [Restricted Products](https://help.thepitchmarkgroup.com/knowledge-base/professional-use-products?hsLang=en-gb#restricted-products) [![](https://help.thepitchmarkgroup.com/hs-fs/hubfs/The-Pitchmark-Group-White.png?width=250&height=127&name=The-Pitchmark-Group-White.png)](http://thepitchmarkgroup.com) Unit 108, Longmead Road, Emersons Green Bristol, UK, BS16 7FG Copyright © 2026, The Pitchmark Group