--- title: Can I request special delivery instructions? description: Learn how to add delivery instructions and what courier drivers may or may not be able to do. --- [Skip to content](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/can-i-request-special-delivery-instructions#main-content) The Pitchmark Group Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [The Pitchmark Group Help Centre](https://help.thepitchmarkgroup.com/knowledge-base?hsLang=en-gb) 2. [Delivery & Tracking](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking?hsLang=en-gb) 3. [Delivery Instructions](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking?hsLang=en-gb#delivery-instructions) # Can I request special delivery instructions? ## Information about delivery notes, access requirements, and special instructions. You can add delivery instructions during checkout, or contact us after ordering if you need to pass on additional information. We will pass reasonable delivery requests to the courier or transport provider, but we cannot guarantee that every instruction can be followed. For pallet deliveries, access must usually be suitable for larger vehicles and hard-standing delivery. Drivers are not usually able to carry heavy goods across soft ground, through properties, or to rear gardens. If your site has restricted access, please contact us before ordering so we can advise. 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