---
title: Returns, Damages & Issues | The Pitchmark Group Help Centre
description: Help with returns, damaged or faulty items, missing products, and resolving order issues.
---

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1. [The Pitchmark Group Help Centre](https://help.thepitchmarkgroup.com/knowledge-base)
2. [Returns, Damages & Issues](https://help.thepitchmarkgroup.com/knowledge-base/returns-damages-issues)

# Returns, Damages & Issues

 Help with returns, damaged or faulty items, missing products, and resolving order issues.

## Returns

- [What is your returns policy?](https://help.thepitchmarkgroup.com/knowledge-base/what-is-your-returns-policy)

## Damaged Items

- [What should I do if my item arrives damaged?](https://help.thepitchmarkgroup.com/knowledge-base/what-should-i-do-if-my-item-arrives-damaged)

## Refunds

- [How long do refunds take?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/how-long-do-refunds-take)

## Missing Items

- [What should I do if items are missing from my order?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/what-should-i-do-if-items-are-missing-from-my-order)

## Wrong Item Ordered

- [What if I ordered the wrong item?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/what-if-i-ordered-the-wrong-item)

## Pallet Returns

- [Can I return a pallet delivery?](https://help.thepitchmarkgroup.com/knowledge-base/knowledge-base/can-i-return-a-pallet-delivery)

- [Delivery & Tracking](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking#main-content)

    - [Order Tracking](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking#order-tracking)
    - [Delivery Times](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking#delivery-times)
    - [Failed Deliveries](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking#failed-deliveries)
    - [Delivery Charges](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking#delivery-charges)
    - [Collection](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking#collection)
    - [Delivery Instructions](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking#delivery-instructions)
    - [Partial Deliveries](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking#partial-deliveries)
    - [Delivery Locations](https://help.thepitchmarkgroup.com/knowledge-base/delivery-tracking#delivery-locations)
- [Orders & Payments](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments#main-content)

    - [Order Changes](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments#order-changes)
    - [Purchase Orders](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments#purchase-orders)
    - [VAT Invoices](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments#vat-invoices)
    - [Stock Availability](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments#stock-availability)
    - [Placing Orders](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments#placing-orders)
    - [Order Confirmation](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments#order-confirmation)
    - [Order Issues](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments#order-issues)
    - [Payments](https://help.thepitchmarkgroup.com/knowledge-base/orders-payments#payments)
- [Returns, Damages & Issues](https://help.thepitchmarkgroup.com/knowledge-base/returns-damages-issues#main-content)

    - [Returns](https://help.thepitchmarkgroup.com/knowledge-base/returns-damages-issues#returns)
    - [Damaged Items](https://help.thepitchmarkgroup.com/knowledge-base/returns-damages-issues#damaged-items)
    - [Refunds](https://help.thepitchmarkgroup.com/knowledge-base/returns-damages-issues#refunds)
    - [Missing Items](https://help.thepitchmarkgroup.com/knowledge-base/returns-damages-issues#missing-items)
    - [Wrong Item Ordered](https://help.thepitchmarkgroup.com/knowledge-base/returns-damages-issues#wrong-item-ordered)
    - [Pallet Returns](https://help.thepitchmarkgroup.com/knowledge-base/returns-damages-issues#pallet-returns)
- [Trade & Bulk Orders](https://help.thepitchmarkgroup.com/knowledge-base/trade-bulk-orders#main-content)

    - [Bulk Orders](https://help.thepitchmarkgroup.com/knowledge-base/trade-bulk-orders#bulk-orders)
    - [Trade Accounts](https://help.thepitchmarkgroup.com/knowledge-base/trade-bulk-orders#trade-accounts)
    - [Quotes](https://help.thepitchmarkgroup.com/knowledge-base/trade-bulk-orders#quotes)
    - [Pallet Orders](https://help.thepitchmarkgroup.com/knowledge-base/trade-bulk-orders#pallet-orders)
- [Product Advice](https://help.thepitchmarkgroup.com/knowledge-base/product-advice#main-content)

    - [Product Selection](https://help.thepitchmarkgroup.com/knowledge-base/product-advice#product-selection)
    - [Moss & Lawn Problems](https://help.thepitchmarkgroup.com/knowledge-base/product-advice#moss-lawn-problems)
    - [Seasonal Advice](https://help.thepitchmarkgroup.com/knowledge-base/product-advice#seasonal-advice)
    - [Weather & Application](https://help.thepitchmarkgroup.com/knowledge-base/product-advice#weather-application)
    - [Grass Seed](https://help.thepitchmarkgroup.com/knowledge-base/product-advice#grass-seed)
    - [Fertiliser](https://help.thepitchmarkgroup.com/knowledge-base/product-advice#fertiliser)
    - [Lawn Renovation](https://help.thepitchmarkgroup.com/knowledge-base/product-advice#lawn-renovation)
    - [Coverage & Calculations](https://help.thepitchmarkgroup.com/knowledge-base/product-advice#coverage-calculations)
    - [Safety & Suitability](https://help.thepitchmarkgroup.com/knowledge-base/product-advice#safety-suitability)
- [Sports & Line Marking](https://help.thepitchmarkgroup.com/knowledge-base/sports-line-marking#main-content)

    - [Football Pitch Marking](https://help.thepitchmarkgroup.com/knowledge-base/sports-line-marking#football-pitch-marking)
    - [Pitch Maintenance](https://help.thepitchmarkgroup.com/knowledge-base/sports-line-marking#pitch-maintenance)
    - [Line Marking Paint](https://help.thepitchmarkgroup.com/knowledge-base/sports-line-marking#line-marking-paint)
- [Professional-Use Products](https://help.thepitchmarkgroup.com/knowledge-base/professional-use-products#main-content)

    - [Restricted Products](https://help.thepitchmarkgroup.com/knowledge-base/professional-use-products#restricted-products)

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