--- title: What is your returns policy? description: Learn about our returns policy and how to return unused items. --- [Skip to content](https://help.thepitchmarkgroup.com/knowledge-base/what-is-your-returns-policy#main-content) The Pitchmark Group Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [The Pitchmark Group Help Centre](https://help.thepitchmarkgroup.com/knowledge-base?hsLang=en-gb) 2. [Returns, Damages & Issues](https://help.thepitchmarkgroup.com/knowledge-base/returns-damages-issues?hsLang=en-gb) 3. [Returns](https://help.thepitchmarkgroup.com/knowledge-base/returns-damages-issues?hsLang=en-gb#returns) # What is your returns policy? ## Information about returning unused items. We accept returns within 14 days of delivery. Items should be unused, unopened where applicable, and in a resalable condition. Please keep the original packaging where possible, as this helps protect the item during return transport. If you would like to return an item, please contact us before sending it back. Include: \- Your order number \- The item you would like to return \- The reason for the return \- Your contact details For unwanted items or items ordered in error, return postage is normally the customer’s responsibility. If your item is damaged, faulty, or incorrect, we will help resolve the issue as quickly as possible. Some products may not be suitable for return once opened, used, mixed, installed, or specially ordered. 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